Frequently Asked Questions
Everything you need to know about your world-class seating experience.
How long does shipping take for my Secretlab chair?
In-stock items typically ship within 1-2 business days. Depending on your location, delivery usually takes between 3 to 7 business days via our regional couriers.
What is the warranty period for Secretlab products?
All Secretlab chairs come with a 3-year limited warranty as standard, which can be extended to 5 years through our Extended Warranty Program.
Can I return my chair if I am not satisfied?
Yes, we offer a 49-day return policy. The item must be in its original packaging and like-new condition. Please note that return shipping fees are the responsibility of the customer.
Are the chairs difficult to assemble?
Not at all. Each chair comes with a detailed visual assembly guide and a toolkit. Most users find they can complete the assembly in approximately 20 minutes.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible financing options like Affirm or Klarna, allowing you to pay in monthly installments.
How do I clean and maintain my upholstery?
For NEO™ Hybrid Leatherette or SoftWeave® Plus fabric, we recommend using our specialized Secretlab Premium Leather or Fabric Cleaners to maintain the material's integrity and appearance.